|About Hot Seats||Selling Your Tickets|
|Who We Are||Extra Tickets to Sell Us|
|Office Hours & Location|
|Contact Us||Payment Method|
|About Buying Tickets||Sales Tax|
|Buying from a Ticket Broker|
|Frequently Asked Questions||Shipping Information|
|Privacy & Security||Shipping Rates|
|Ordering||Buying/Redeeming Gift Certificates|
|Sales Terms & Conditions|
|Special Ticket Request||Limitation of Liability|
|Inventory Availability||Additional Services|
Since 1984, Hot Seats Ticket Service has been the source for quality upfront seating. The key to our success is simple - FAST, FRIENDLY, and RELIABLE service. Place your trust and confidence in us and be assured that you will receive the best in customer service.
We are proud members of the Central States Ticket Brokers Association (CSTBA). We are also members of the Better Business Bureau and it’s Online Reliability Program. We are licensed and bonded as ticket brokers with the State of Illinois.
The office of the Illinois Secretary of State http://www.sos.state.il.us licenses us. Our current license number is 2009-23. We are required to renew our license every year and also must post a $100,000 cash bond to provide for consumer protection. Our cash bond is on deposit collectively through the members of the CSTBA.
We are also members of the Greater O’Hare Association. We invite you to check our references with them.
In Office Hours: Monday-Friday 9:00 AM to 5:30 PM, Saturday 10:00AM to 1:00PM (Central Time)
Online at www.hotseats.com – 24/7 – (365) days a year!
Hot Seats is located in Itasca, Illinois. We are about 30-45 minutes Northwest of Chicago and about 5 miles south of Woodfield Shopping Mall in Schaumburg. We are adjacent to the Wyndham Hotel off I-290 and Thorndale Ave.
Due to an increase of internet traffic, a higher volume of calls to phone lines and long, frustrating waits in lines, it can be very difficult to purchase good seats, or ANY seats in some cases, when they go on sale through the box office. For this reason, ticket brokers are increasingly becoming the route to take when you need tickets for a hard to get or sold out event.
You are guaranteed a personalized service where we can develop a relationship with our customers and understand your needs when it comes to providing you with tickets for events.
All of our sales staff is extremely knowledgeable when it comes to quoting out seats. We understand that it is very important to be 100% accurate with everything we quote. We have seating diagrams with all pertinent information for each venue so we can give you recommendations as to the quality of the seats you are interested in.
One of the biggest differences between a ticket broker and the box office is that you have a choice of where you get to sit. As an example, if the event you would like to attend is completely sold out through the box office, we can provide you with superb quality seating for that event (including seating in the first ten rows, on the fifty yard line or center court seating).
Because of the high demand on events that a ticket broker will stock, prices for tickets will be above the face value. In some cases, the price could be slightly higher than the face value or in other cases where the demand is greater than the availability, the prices could be considerably higher. We recommend doing business with a company that you can trust handling your needs. You should always inquire as to how long they have been in business, whether or not they are licensed to re-sell tickets above the face value, and if they belong to any type of Broker Associations.
|Q:||What is a “Broker”?|
A Broker is defined as “One hired for a fee to negotiate purchases, contracts, or sales”. A ticket broker does just that. There are people that want to sell their tickets and there are also people that want to buy those same tickets. There are 2 ways that a broker can do this. The broker can buy the tickets outright from the seller and hope that they can sell them. If the market drops or the tickets don’t get sold the broker incurs the loss. The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold. Either way a ticket broker puts the buyers and the sellers together for a fee.
|Q:||Why are the tickets above face value?|
Tickets are being sold at “Market Price”. This means that the ticket brokers are also buying them at well above face value. Basically if someone is selling their tickets to a major event, they generally want to sell them for what they are worth. The majority of the price of the ticket is usually the cost for obtaining them. Then there are general business expenses added to the cost of the tickets.
|Q:||How do we know that the tickets are genuine tickets?|
By purchasing from a licensed ticket broker you can be assured that we have taken the necessary precautions to guarantee that they are genuine. We verify all of our sources for tickets and only buy from those that are reliable.
|Q:||Isn’t it true that if it was not for all the ticket brokers that buy the tickets that there would be plenty of seats for the fans?|
No. Ticket brokers generally have a very small percentage of seats to any event and it does not affect availability at all. Most shows that are sold out would not even come close to having enough seats for all the fans wanting to attend.
|Q:||Don’t ticket brokers purchase large blocks of tickets that are never offered to the public?|
No. Most performers and sports teams assure that this does not happen. Promoters make sure that the tickets are not sold in advance and impose limits when they go on sale so that one person cannot buy a large block. The tickets that brokers have available are usually purchased at the general public on sale a couple of seats at a time.
|Q:||Can I check references on Hot Seats?|
Yes. We are licensed by the Secretary of State of Illinois and we are also members of Illinois chapter of the Texas Ticket Brokers Association.
|Q:||Isn’t it illegal to sell for more than face value?|
No. It does generally require a license and set of standards to follow. In Illinois where we are licensed it also requires a $100,000 cash bond for consumer protection to be held either privately or through an association. By purchasing through a licensed ticket broker you can be assured that you are dealing with a reputable broker. We are licensed to sell in 98% of the markets and will notify you if we cannot. All transactions that we handle meet all state and local provisions.
We use your IP address and browser type to help diagnose problems with our server and to administer our Web site. This means that a user’s session will be tracked, but the user will remain anonymous.
Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. This means that although your IP address may be associated during your session it is not permanently associated with any of your personal information.
This site contains links to other sites. Hot Seats is not responsible for the privacy practices or the content of such Web sites. We encourage you to read the posted privacy statement whenever interacting with any web site.
We will not share any specific information that you provide to us without your specific permission to share it. We may share broad demographic information with others. We will never release your personal information (including but not limited to your name, email address, street address, or phone number) without your specific permission.
Use of the Information this site Gathers/Tracks
Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. The customer’s contact information is also used to contact the visitor when necessary.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All transactions are placed on our secure server and are encrypted with full 128-bit encryption. All transactions must be placed with a secure browser for customers to take advantage of this.
This site gives users the following options for changing and modifying information previously provided.
You can visit the following URL: www.hotseats.com
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
If you have tickets that you would like to sell please fill out a tickets to sell form.
Please make sure to fill out all information that is necessary including exact seat locations and how much you are offering to sell them for.
Tickets may also be accepted on a consignment basis. If you prefer to send them on consignment please indicate that.
Please be aware that we will require positive identification on any tickets that we purchase or take in on consignment. This would involve at least a legible copy of your driver’s license and a letter signed that you wish to sell them. Details will be provided when an agreement is reached.
Consignment tickets: If you want to try and get a higher price than what we are offering you, Hot Seats also accepts consignment tickets. You tell us how much you want us to ask for the tickets. However we must have possession of the tickets in order to list your tickets on our web site. If you would prefer to send consignment tickets please note that in the comments field of the tickets to sell form. We return to the seller 75% of the sale price for consignments. Consignments can have a higher dollar return than if we purchase your tickets outright, however it is also possible that consignment tickets can go unsold. Consignments are settled on a weekly basis even if only some of your tickets have been sold. The seller has the right to take his/her consignment tickets back at any time. The seller would be responsible for the shipping charges in this case.
Note: All consignments must be approved by Hot Seats before they are sent to us.
Hot Seats requires a signature on all deliveries.
All deliveries are made via Federal Express unless otherwise noted and agreed upon by Hot Seats and customer.
Hot Seats is NOT responsible for lost/stolen packages left without signature due to recipient having signature release on file with Federal Express.
We do not allow any reroutes on the package. The courier must deliver it to the address on the package. They cannot deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place the order.
Tickets are normally sent to your credit card billing address.
The Billing Address will be verified with your credit card company so you must use the exact address that your statements are sent.
Should you require that the order be shipped to an alternate address we will require faxed authorization from you. This includes a signed copy of the invoice along with legible copies of your driver’s license and the credit card that was used. This is done to protect both of us against fraudulent use.
The tickets will be delivered using the best method. If possible we will inform you of the courier and when to expect delivery when the order is confirmed.
Please note that the delivery times are from the date that we ship the order. Some tickets will require 1-2 days processing time (orders placed after normal business hours and orders placed over the weekends).
|Continental United States|
|Express 3-4 Delivery||$17|
|Standard Overnight delivery||$20|
|Priority Overnight delivery||$25|
|Hawaii and Alaska|
|Economy (2-3 day)||$25|
All delivery times are subject to availability in your delivery area. International rates will be based upon the Fed Ex rate for package being sent to your country. Any other special delivery requirements can be quoted as requested.
No Affiliation with Teams, Performers, Entertainers, etc.
Hot Seats is not associated with and is not an agent or authorized representative of any professional or amateur sporting or racing league or association, such as MLB, NCAA, NFL, NBA, NHL, USTA, PGA, LPGA, USGA, NASCAR, WBA or any association, educational institution, club, corporation, partnership, player, team or other individual or entity participating in or sponsoring any sporting event, or of any other business or charitable artist, association, company, corporation, individual, organization, partnership, performer or other entity or person conducting, participating in, producing or sponsoring any other entertainment event, and all logos and names of any of them are their property and used for purposes of factual description only.
Through our efforts we obtain tickets to entertainment events of all sorts and make them available to our customers. We regularly list our current inventory of tickets we have available on our site, so that you can determine what tickets you would like to purchase and place an order for them.
Accuracy of Listings
Listings on our website our are updated regularly, yet are not in real time. As a result, ticket availability and prices shown on our site may change without notice. We do our absolute best to have the most current availability listed on our website at all times.
Through its various sources Hot Seats is able to obtain tickets to events that are sold out or for which tickets are otherwise not easily obtainable. Our prices for tickets are normally more than the printed face value on the ticket. The amount over the face value you are charged is a service charge. The service charge varies with each ticket and is based on supply and demand for said ticket.
Number of Tickets
All sets of tickets are located next to each other unless otherwise indicated or we notify you otherwise. You may request a small quantity of tickets out of a larger set of tickets listed (for example, 2 tickets out of the 8 listed), but we cannot sell an odd number of seats from an even numbered lot (for example, 3 tickets out of the 4 listed) without verbal authorization for Hot Seats. In some instances, smaller lots cannot be split out of a larger lot. If this is the case, you will be notified immediately by Hot Seats and a suitable replacement set of tickets will be offered to you for your consideration. Please feel free to call us or e-mail us at firstname.lastname@example.org
If we cannot fill your order as you requested, we will notify you promptly, and may offer alternative tickets or direct you back to our web-site to check current inventory. We are not obligated to fill any order and may refuse your order in our sole discretion.
Lost or Stolen Tickets, Rescheduling
Once tickets are received, they cannot be replaced if lost or stolen. Hot Seats is not responsible for time changes or rescheduling of events; it is your responsibility to confirm the time and date of the event with the sponsor.
Effect of Non-confirmation
If Hot Seats cannot fill your order, or offer an acceptable replacement, we will cancel the charge or issue a full refund promptly.
You agree that by ordering tickets on-line, you authorize us to charge your credit card if we are able to fill your order for the quoted price of the tickets requested and any applicable taxes, charges, surcharges.
We deliver all orders by Federal Express and require a signature on all deliveries. If you believe Federal Express will not provide adequate delivery service to your address, please contact us promptly about alternative shipping methods. We do not have to agree to use any other delivery service that we believe may not be able to make a guaranteed timely delivery to you. We are responsible solely for timely delivery of your order to the delivery service so that it can reach you within the delivery period guaranteed by the service; we are not responsible for timely delivery to you by any delivery service.
We will deliver to the billing address of your credit card unless you have registered another shipping address with your issuing bank and indicate such registered address in your order. You may call us with special delivery instructions, but we will require faxed or original copies of your driver’s license, credit card and signature on our invoice (e-mailed or other) in order to protect you and Hot Seats against credit card fraud.
You are responsible for providing your correct billing and/or shipping address. We will charge you a fee if we have to re-route a shipment we have already sent because of your error in supplying the shipping address (by telephone or on-line order). We are not responsible for any claims because tickets arrived late or not at all because you provided incomplete, inaccurate or missing shipping information in your order.
Our business is such that delivery of tickets can be as late as the day of the event. If delivery of tickets for an event is not scheduled at least two (2) business days before the event, please call or e-mail us in order to obtain tracking information and to alert us to any unexpected delays.
Hot Seats will not be responsible for any late delivery if you do not contact us (by telephone conversation or fax or other electronic transmission with electronic verification of receipt) during business hours at least two (2) business days before the event to notify us that your tickets have not arrived.
Disclaimer of Warranties
Hot Seats makes no warranty of any kind regarding this web-site or any data or other materials provided on this site, all of which materials are PROVIDED ON AN “AS IS BASIS”. Neither Hot Seats nor any third-party providers of information on or related to this site warrant the accuracy, completeness, currency or reliability of any of the content or data found on this site. HOT SEATS, FOR ITSELF AND FOR ALL SUCH THIRD-PARTIES, DISCLAIMS ALL WARRANTIES AND WARRANTIES OF CONDITIONS RELATING TO SUCH MATERIALS AND INFORMATION AND ANY TICKETS SOLD BY HOT SEATS ON OR THROUGH THIS WEB-SITE OR WRITTEN OR ELECTRONIC COMMUNICATIONS WITH ITS CUSTOMERS OTHER THAN THOSE EXPRESSLY SET OUT IN THIS AGREEMENT OR ELSEWHERE ON THIS WEB-SITE, SPECIFICALLY DISCLAIMING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND OTHER WARRANTIES AND CONDITIONS ARISING FROM STATUTES OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Hot Seats uses its best efforts to maintain, but cannot, whether on its own behalf or on behalf of third-party providers of information or links on this site, warrant that, this web-site free of viruses and other harmful components, or that your computer will not suffer damages because of a virus acting in connection with this site. Neither Hot Seats nor any third-party provider of materials to this site is responsible for any such damage to your computer equipment or other property resulting from your access to, use of or browsing on this site or your downloading of any materials, data, text, images, video or audio from this site.
Delivery Failure by Federal Express or Other Delivery Service
Hot Seats is not responsible for late delivery, non-delivery or loss of your tickets because Federal Express or any other delivery service we have agreed to use at your request fails to deliver according to its guaranteed terms.
Hot Seats’ Failure to Deliver
If we cannot deliver tickets for a confirmed order, Hot Seats’ liability will not exceed the original purchase price paid by our customer for the tickets. If any tickets sold by Hot Seats to you cannot be used because they turn out to have been stolen, counterfeited or reported lost by the original purchaser, and we purchased those tickets in good faith, Hot
No Consequential or Other Special Damages
IN NO EVENT WILL HOT SEATS OR ANY THIRD-PARTY PROVIDER OF MATERIALS FOR THIS SITE BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS), ARISING FROM OR OTHERWISE CONNECTED WITH (A) ANY USE OF THIS SITE OR CONTENT FOUND ON THIS SITE, (B) ANY FAILURE OR DELAY, OR (C) THE PERFORMANCE OR NON-PERFORMANCE BY HOT SEATS OR ANY SUCH THIRD-PARTY PROVIDER, EVEN IF ADVISED OF THE POSSIBILITY OF DAMAGES TO THE CLAIMING PARTY.
Tickets for certain events are not distributed until shortly before the event. In such cases, we cannot confirm orders for a period of time, but will establish a waiting list. Please call us to get on a waiting list, and we will contact you as soon as we have tickets that you may order. The waiting lists are based on a first-come, first-served basis for tickets in various price classes; we may charge a non-refundable fee for putting you on the waiting list for certain very desirable tickets, but this will not guarantee acceptance and confirmation of your order.
Because various states and organizations place legal or contractual restrictions on the resale of season tickets, Hot Seats does not resell season tickets as such. We can often, however, customize special packages for the series of events for which you may wish tickets. Please call us with your requests and requirements.
This Agreement and Hot Seats and your obligations will be governed by the laws of the State of Illinois, United States of America. By using the web-site or Hot
You agree that your violation or attempted violation of the terms and conditions of this Agreement may cause irreparable damage to Hot Seats, the exact amount of which would be difficult to ascertain and for which there may be no adequate legal remedy. Accordingly, you agree that we may seek an injunction from a court of competent jurisdiction to restrain you and others acting with you from such violation or attempted violation with having to post a bond or other security, and that we may recover our costs and expenses in obtaining such injunction from you and such other parties.
If Hot Seats takes any action to enforce this Agreement and its terms and conditions against you, we will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney’s fees and any costs of litigation, in addition to any other relief at law or in equity to which we may be entitled.
Modification, Additional Terms, Entire Agreement
We reserve the right at any time and from time to time to modify the terms and conditions of this Agreement, and your use of this site at any future time will be based on the terms and conditions then in effect. We may impose additional terms and conditions on particular orders and purchases of tickets and other services from Hot Seats, and such terms and conditions will be set out elsewhere on this website or in our communications with you about such orders and purchases before such orders or purchases are final. This Agreement and such other terms and conditions set forth elsewhere constitute our entire agreement with you regarding your use of this web-site and Hot